This Refund Policy explains how refund requests are reviewed for eligible administrative assistance services provided directly by Reservations.
Reservations is responsible only for administrative service fees collected directly by our business for optional assistance services.
Refund requests are reviewed individually based on the nature of the service provided, transaction records, and work already completed.
Customers may request a review of charges for eligible administrative services provided directly by Reservations.
Refund consideration applies only to administrative assistance fees charged directly by Reservations.
Reservations is not responsible for airline tickets, hotel reservations, supplier charges, taxes, government fees, or third-party payment disputes.
Approved refunds are generally processed within 5 to 10 business days depending on the payment processor or financial institution.
Customers may contact Reservations by phone or email regarding refund-related enquiries.
Reservations may charge separate administrative service fees for selected optional assistance services.
Any applicable service fee will be clearly disclosed before payment is collected.
Customers are provided the opportunity to review applicable charges and service terms before confirming payment.
Fees charged by airlines, hotels, travel providers, government authorities, payment processors, or other third parties are separate and determined by those providers.
Refunds may not be available where requested administrative services have already been completed or substantially performed.
Reservations does not issue refunds for airline decisions, supplier cancellations, pricing changes, reservation denials, schedule changes, government restrictions, or other third-party provider actions.
Reservations does not control airline systems, hotel systems, supplier platforms, or travel-provider decisions.
We cannot guarantee refunds, cancellations, waivers, credits, approvals, or any action taken by a third-party travel provider.
All travel-provider decisions remain solely at the discretion of the applicable supplier.
Customers may submit refund-related requests by contacting Reservations using the contact details provided below.
Requests should include customer name, transaction details, payment reference information, and reason for the refund request.
Our team will review eligible requests and respond within a reasonable timeframe.
Reservations operates as an independent travel assistance and information service.
We do not own, operate, manage, or control airline systems, hotel systems, transportation systems, or third-party travel-provider platforms.
We do not guarantee availability, schedules, pricing, approvals, refunds, cancellations, or decisions made by third-party providers.
All third-party trademarks, company names, and brand references belong to their respective owners.
Reservations does not claim ownership of any airline name, hotel name, travel provider brand, logo, or intellectual property belonging to third parties.
All trademarks remain the property of their respective owners.
References to third-party companies are provided only for informational and identification purposes.
For refund-related enquiries, please contact:
Email: info@flightreservations-us.com
Phone: +1 (888) 816-2962