This Refund Policy explains how refund requests are reviewed for eligible administrative assistance services provided by Reservations.
Reservations is responsible only for administrative service fees collected directly by our business.
Refund requests are reviewed individually based on the status of the service provided, transaction records, and work already completed.
Refund consideration applies only to fees charged directly by Reservations for administrative assistance services.
Reservations is not responsible for airline tickets, hotel reservations, travel-provider charges, taxes, or third-party payment disputes.
Approved refunds are generally processed within 5–10 business days depending on the payment processor or financial institution.
Customers may contact us by phone or email regarding refund-related enquiries.
Reservations may charge separate administrative service fees for certain optional assistance services.
Any applicable fee will always be disclosed and approved before a charge is made.
Refunds may not be available where requested administrative services have already been completed or substantially performed.
Reservations does not issue refunds for airline decisions, hotel decisions, transportation-provider actions, schedule changes, booking refusals, pricing changes, supplier policies, or third-party operational issues.
Customers may request a refund by contacting Reservations using the contact details listed below.
Requests should include the customer's name, transaction details, payment reference information, and reason for the refund request.
Reservations is an independently operated travel information and administrative assistance service.
We are not affiliated with, endorsed by, sponsored by, or authorized by any airline, hotel, travel supplier, booking platform, or transportation company.
All third-party travel services remain subject to the policies and terms established by their respective providers.
For refund-related questions, please contact:
Email: info@flightreservations-us.com
Phone: +1 (888) 816-2962